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Worst company ever

1.0
Details
Rv One Superstores - Worst company ever
Rv One Superstores - Worst company ever
Rv One Superstores - Worst company ever
Rv One Superstores - Worst company ever
Rv One Superstores - Worst company ever
Rv One Superstores - Worst company ever
We bought a brand new unit to find out was on lot gor 386 days. We have had nothing but problems with this unit. We have mold and slide failure. They did not seal it before we left or even check them. They left metal shavings all over the rv. The damage is insane we have water pouring into our unit from the front door and slides that now have separated from the bottom. There fix trade out 4 months later with not the right credit score as we just purchased it. They are going to attempt to fix accordingly is the last word i recieved from the g.m. but i am not holding that to be true. I am posting as many pictures as this site will allow please dont go here.
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3 comments
Roe
#1903758

wow i have the same thing that happened to me. i wonder if we can do a big lawswuit together?

Anonymous
#1825180

Why do customers continue to deal with them?

Anonymous
#1865691
@PissedConsumer1825180

People continue to live the dream of the RV life and shop with happiness in their future BUT as they fall in love with that perfect unit, they don't usually check out the stores BEFORE SHOPPING! Just thinking of the love of the road! THAT'S how we, too, got screwed and disappointed!

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ID
#1701485 Review #1701485 is a subjective opinion of poster.
Cons
  • Evertything else
Reason of review
Bad quality
Loss
$30000
Preferred solution
Let the company propose a solution

On going to get shoes on new RV

New RV has been nothing but trouble since day one dealership is useless no one calls me back the repair they did on the rear door made it 200 pounds heavier can barely shut the rear door its going to get somebody hurt and create a lawsuit

User's recommendation: Do not go to any of these dealerships.

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ID
#2163852 Review #2163852 is a subjective opinion of poster.
Cons
  • Problem resolution
  • Poor after the sale service
  • Bold face liars
Preferred solution
Repair or replace the rear door
2.0
Details
Buyer Beware! I do agree with other comments that the sales team is awesome. However, service is a nightmare! We purchased a new 2020 J Flight 195RB. We towed it home and the first thing we had to replace were the rear stabilizers because one broke immediately because...
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ID
#2158709 Review #2158709 is a subjective opinion of poster.
Location
Calabash, North Carolina
Preferred solution
Call me!
1.4
Details
This 2019 Jayco Seneca motorhome that we purchased last year was our 3rd motorhome, and was hopefully going to be our last. However right after delivery the cracked hydraulic reservoir for the jack stands, and later the transmission cooler supply lines leaked fluid on...
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ID
#2136814 Review #2136814 is a subjective opinion of poster.
Cons
  • Customer service
  • Poor communication by manager--matt
Loss
$10000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details
What is truly interesting how there pricing goes. I took my 2017 Jayco 18 trailer in for service. They charged me $75.00 for checking a battery and re-install a new one, in which I thought was totally ridiculous, I could have easily taken the camper to AutoZone and had...
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ID
#2132361 Review #2132361 is a subjective opinion of poster.
Location
Baugo, Indiana
Cons
  • Service
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Buyer beware! You see a ton of good reviews on google because if you post a negative review you will receive a message like this: Please reach out to me so that we can better understand what happened and address your concerns. I look forward to connecting with you....
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ID
#2051167 Review #2051167 is a subjective opinion of poster.
Cons
  • Service
  • There service
  • Problem resolution
Loss
$140000
Preferred solution
Full refund

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Verified Reviewer
1.0
Details
Rv One Superstores - Purchased a LEMON!!!!!!!!!!!!!!!!
Rv One Superstores - Purchased a LEMON!!!!!!!!!!!!!!!!
We purchased a 2015 Jayco Greyhawk about 2 weeks ago. As soon as we got home noticed the inside of the front tires were worn. Husband checked tie rod ends and all 4 were worn out. Called RV One and they said call Ford to see if it was still under warranty (knowing a...
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ID
#1960729 Review #1960729 is a subjective opinion of poster.
Pros
  • Close to home
Loss
$10000
Preferred solution
Either fix all the problems OR take it back.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very upset

2.3
Details
We put a $2000 deposit down on a motor home but we were not able to get financing for it and now we are having a tough time getting our deposit

User's recommendation: Do not go there unless you know you can get financing.

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ID
#1933074 Review #1933074 is a subjective opinion of poster.
Service
Rv One Superstores Customer Care
Pros
  • Friendly
Cons
  • Customer service
Loss
$2000
Preferred solution
Full refund

The poorest customer service ever!!!

1.7
Details
I just bought a $36k unit. Less than a month, I started having issues. The service department is so arrogant and rude that they just simply hang up the phone cause they don't really feel like talking to you. Never have i experienced such poor customer service!!! Never in my life, the service department is just disgusting. I will never return to this dealer and I already purchased another unit at Lazy Days .What a difference!!! Maybe you should go visit the service department there and learn a thing or two and apply it to your business!!! Good luck!!

User's recommendation: don't purchase there. Keep your choices open and shop around. You pay a little more but in the end it is worth it.

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ID
#1923500 Review #1923500 is a subjective opinion of poster.

Non-refund of deposit

1.0
Details
Kendra verified that we would receive a full refund of our deposit if the purchase of a new fifth wheel didn’t work out. Within a week of placing $1000 deposit on a unit, it became apparent we were going to have to pursue a different route and requested a refund. She said it would be processed and should take 30-35 days to complete. Now 45 days and still empty handed. RIDICULOUS!! I’ve received numerous excuses involving internal problems. The latest reasoning was the employ handling the refund had quit and no one picked up the process. Now they say that the process is going to have to be re-initiated and should be complete in the pat answer “30-35 days”. REALLY!!! What a scam!!

User's recommendation: Steer clear.

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2 comments
Gary S
#1864750

My husband and I are having the same problem with getting our $2000 deposit back. We are extremely upset.

It takes them 2 minutes to take it out of our account but up to if not longer than 30 days to get it back. this is pathetic.

Anonymous
#1839254

Had the same problem. Had to dispute the charge on my credit card.

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ID
#1821258 Review #1821258 is a subjective opinion of poster.
Location
Centre, Alabama

Rv One Superstores Products and Services Reviews

Product or Service Reviews
Rv Repair  2.6 6
Sales Representative  4.0 4
Manager  1.8 5

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2.5
Details
We bought a new 2020 Jayco Precept from Casselberry Florida and been nothing but a nightmare from the day we went to take delivery. It was not ready and the extras we ordered were not even installed. Driver seat was broken among other things, We went on 4 trips and had...
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ID
#1797938 Review #1797938 is a subjective opinion of poster.
Location
Palm Bay, Florida
Service
Rv One Superstores Rv Repair

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Well it seems RV One does not care once you drive your RV off the lot. It has a defect or is missing parts that prevent water intrusion and they are giving us a terrible run around instead of help.

1.0
Details
Update by user Jan 22

RV One Superstore Orlando

Original review posted by user Jan 22
We traded a perfectly good 2015 motor home for a larger 2018 motor home that we found has certain defects. We need to have further water damage stopped and RV One is skirting around this issue. They want to rip everything out and said they won't have an answer for us until they do. I am very dissatisfied with the service at this company.
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ID
#1769160 Review #1769160 is a subjective opinion of poster.
Location
Hawthorne, Florida
Cons
  • Poor communication by manager--matt
  • Way issues have been handled
  • Poor service after the sale
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Not all that bad

3.7
Details
Just made deal on my 2ed motor home from them my salesmen is the best -Connor G FINANCE, BEN R THESE TWO WORKED VERY HARD ALONG WITH OWNER MARK S GREAT TRADE AND FAIR PRICE ON MY NEW NEWMAR,CANT WAIT FOR PICK UP JAN 10 TH
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ID
#1749178 Review #1749178 is a subjective opinion of poster.
Service
Rv One Superstores Sales Representative
Pros
  • Fair
Cons
  • Service is getting better
Reason of review
TREATED VERY WELL

Don't stop, keep going

1.4
Details
Purchased new 2019 Jayco Seneca March 2019. Jack stand didn't work when go home, reservoir cracked, leaking hydraulic fluid on driveway, weeks to get approval to replace, transmission hose to transmission cooler leaking transmission fluid on driveway, three holes in roof, rainwater on kitchen counter, 1/2 bath floor, had to have floor replaced in 1/2 bath, rear jack stand failed, leaking more hydraulic fluid on driveway, misaligned slide, damaged wire harness behind dash by manufacturer, repair approved by manufacturer and performed by Freightliner, I had to pay up front and it took 6 weeks to get reimbursed, it goes on... 9 trips to dealer for warranty work in 7 months, each warranty request took weeks to get approval and repaired. Have not been able to use coach. I gave up and traded it...
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ID
#1747771 Review #1747771 is a subjective opinion of poster.
Location
Lakeland, Florida

Not to use

Told me at the Hershey rv show that deposit was fully refundable after one month and have not received any refund yet and I have made multiple phone And have seen nothing done thank you and hope you can help my situation
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1 comment
Anonymous
#1861908

It was the same for me. As soon as I had my lawyer write a letter I received a refund.

ID
#1721001 Review #1721001 is a subjective opinion of poster.
Pros
  • Friendly
Cons
  • Not a man of your word
Update by user Nov 30, 2019

All of our $ and deposit was returned.

Original review posted by user Oct 31, 2019
We purchased a used rv from the Altoona RV One based on the information from Matt (I think he is the general manager) indicating that we could get one side of the unit we were purchasing painted for $300. One side was badly faded....
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1 comment
Anonymous
#1771672

Nov 2,2019. I visited the store and talked with Andrea.

She assured me my refund was being processed.

She said Matt had been very busy with numerous returns from their RV show. She actually called me back later that day, the first returned call from this store other than Dylan, and said she had processed return to accounting.

Resolved
ID
#1695927 Review #1695927 is a subjective opinion of poster.
Service
Rv One Superstores Manager
Pros
  • Good sales person
Cons
  • Poor communication by manager--matt
Reason of review
Lack of response from the manager==Matt
Preferred solution
Full refund