Rv One Superstores
Reviews and Complaints
Miserable, improper, slow warranty service
- Poor communication by manager--matt
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Drive on by, don't stop!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchased a LEMON!!!!!!!!!!!!!!!!
- Close to home
Preferred solution: Either fix all the problems OR take it back.
User's recommendation: DON'T BUY FROM HERE!
Buyer Beware Bad Service Myrtle Beach SC
Preferred solution: Call me!
User's recommendation: Do not buy from them.
We had an air conditioner that was under warranty and was replaced.
User's recommendation: We like our travel trailer, and they do carry a great variety of them.
On going to get shoes on new RV
- Bold face liars
- Entire experience
- Problem resolution
Preferred solution: Repair or replace the rear door
User's recommendation: Do not go to any of these dealerships
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery upset
- Friendly
- Customer service
Preferred solution: Full refund
User's recommendation: Do not go there unless you know you can get financing
Worst company ever
- Evertything else
Preferred solution: Let the company propose a solution
Resolved: Worst experience of my life
RV One got the manufacturer to replace with a brand new trailer
- Poor service after the sale
Preferred solution: Let the company propose a solution
The poorest customer service ever!!!
User's recommendation: don't purchase there. Keep your choices open and shop around. You pay a little more but in the end it is worth it.
Non-refund of deposit
User's recommendation: Steer clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hawthorne, FloridaWell it seems RV One does not care once you drive your RV off the lot. It has a defect or is missing parts that prevent water intrusion and they are giving us a terrible run around instead of help.
RV One Superstore Orlando
- Way issues have been handled
- Poor communication by manager--matt
- Poor service after the sale
Preferred solution: Let the company propose a solution
Would never recommend to anyfurture buyer
We bought a new 2020 Jayco Precept from Casselberry Florida and been nothing but a nightmare from the day we went to take delivery. It was not ready and the extras we ordered were not even installed.
Driver seat was broken among other things, We went on 4 trips and had to and had to cut them all short due to the issues. Last trip I even had to go to the hospital due to high blood pressure. Your general manager Cindy has gone out of her way to help, But your VP of Service is the worst I ever delt with in my 45 years as a Vice President.
Jen Cameron I sent several text messages to Jen Cameron which she has not had the courtesy to return. At this point I just want to get all the issues repaired so we can trade it in.
Lynn and Joseph Egan
772-217-****
Not all that bad
- Fair
- Service is getting better
Don't stop, keep going
Resolved: Missinformation
All of our $ and deposit was returned.
Matt gave us the contact information for the company to use so I called them and asked for an estimate. We received the estimate from this company the day we were to pick up our unit which was great except for the fact that the estimate was $3000 + dollars.
When we got to the store location I told them I wasn't going to pay that amount and the deal was not going through unless they dropped their price further to compensate for the difference in the estimate.
The long and short of it is that they told us we had to pay in full before we could get the unit (which we did) but now Matt won't return my phone calls inquiring as to the status of our refund.
I have been told that he would be calling me two days in a row but no call. Whenever I call the office he is either out or in a meeting--I know he must be a busy person but I think I deserve at least the respect of a return call.
The salesperson (Dylan Sweeny) has been excellent about returning any call or text but his boss isn't setting a very good example.
We are owed $14,355.67 plus they took a $500 Visa deposit.
- Good sales person
- Poor communication by manager--matt
Preferred solution: Full refund
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
wow i have the same thing that happened to me. i wonder if we can do a big lawswuit together?
Why do customers continue to deal with them?
People continue to live the dream of the RV life and shop with happiness in their future BUT as they fall in love with that perfect unit, they don't usually check out the stores BEFORE SHOPPING! Just thinking of the love of the road! THAT'S how we, too, got screwed and disappointed!